Time is money – most so on construction sites
Internal communication challenges are an unfortunate reality for most companies causing job dissatisfaction, delivery delays and cost over-runs. In the construction sector, a large number of employees either work far from the central office or frequently travel between the office and jobsites, making efficient internal communication quite challenging.
Miscommunication between teams leads to misalignment. An employee who does not know the current goals of the project may not bring the expected results simply because they do not know how their role relates to the project’s overall success.
Construction companies usually have numerous departments, each with a specific audience, a certain level of education, culture, experience and business acumen. A common mistake made when designing internal communications is to talk to all these people in a similar way. It is essential to know the profile of the employees in each department and to know the most effective way to contact and connect with them.
For example, much of the information available on the company intranet won’t reach jobsite employees if they do not have access to a computer. A better mobile tool is required in such cases.
Here are some reasons why a mobile based communication tool would serve the construction industry better:
1. Increased productivity
Employees in construction companies feel swamped with information and options as they receive a huge amount of emails and texts that aren’t specific to their project. This keeps them from accurately completing assigned tasks due to misunderstanding or confusing information.
An enterprise communication app solves this problem. When a centralized internal communication app is the primary form of communication, it’s easy for employees to keep a tab on the conversations and understand the message delivered. Managers can also use the platform to check for understanding and receive questions and feedback in real time, from the project site, and ensure that the work is done right the first time.
2. Ease of availability of information
Besides solving the communication barrier between employees & management, mobile communication apps also make it easier to find the vital information needed for a project, like repair manuals or company best practices and processes. They help save time and money by storing the information your employees need, making it available at the click of a button.
3. A safer work environment
An open, easy to use communication system guarantees that employees have easy access to important safety information, including emergency & crisis communication. Employees can quickly pull up information instead of having to search for a manual or call for help, which in certain emergency situations can be a matter of life and death. Such communication allows employees to report incidents quickly and offer safety feedback conveniently, thus giving management accurate and immediate insight into workplace safety.
4. Centralized information
Decentralization of information is perhaps the most common internal communication problem across businesses. When a certain order is sent from an engineer in the office to workers at the jobsite, the accuracy of the information may get lost along the way, leading to delays, disagreements, countless phone calls and text messages, and resultant chaos. With an official and centralized channel, the information and guidelines are available in one place, which becomes the go-to place for consultation.
5. Improved relationships with clients
Whether it is ineffective communication with third parties or slow response time within your organization, communication breakdowns negatively impact your business’ internal operations as well as those of your important stakeholders. Thus, improving internal communication helps you improve your external communications, in turn strengthening your relationships with clients.
Progressive construction companies are implementing mobile communication apps to improve their internal communication and increase engagement between management and jobsites.