Myths about workplace communication apps
Workplace communication and collaboration apps are transforming the way office communication operates and evolves. They offer a host of services like state-of-the-art security, file sharing, real-time communication across geographies and many more features.
However, these apps have often been mistaken for messaging apps such as WhatsApp. This has, in turn, resulted in the creation and propagation of quite a few myths about their structure, usability, security and other features.
There are many misconceptions surrounding workplace communication apps. Some of them are:
1) They can be used only for chatting, not for work purposes
This is the most common misconception. However, it is far from the truth. With these apps, you can have the entire company directory at your fingertips. You can converse with anyone from the company or team, and drive growth by discussing ideas, making quicker decisions, and getting instant feedback from one or many people using both direct and group messaging. Also, sharing documents and information instantly with as many people as you want is possible, making the messenger a central repository of official data for you.
2) Security is not strong enough
Security is a valid (and major) concern for businesses thinking of switching to enterprise communication apps for the workplace. However, if you choose a trusted enterprise messaging app, you can be assured of enterprise level data security with administrator controls. Most team communication platforms provide BCP (Business continuity process), if they sign up with cloud. This simply means that majority of your data can be retrieved, without any difficulty.
3) They can be used only on smartphones
Unlike usual instant messaging apps, which mostly can be used only on a mobile device, enterprise communication apps can be used across devices. Most internal chat options for business enterprises provide native apps for mobiles, PC, tablets as well as the web. Employees can easily switch between devices as per their convenience and keep track of conversations and important updates.
4) Their features are no different than WhatsApp’s features
WhatsApp is the most popular instant messaging platform but it is not built for business communication. Workplace communication apps, on the other hand, have been developed keeping business collaboration & communication in mind, and not just instant messaging. Features like unlimited users and groups, sharing of all file types, missed conversation alerts, unlimited message search history, video conferencing, and app integration are available only in these apps and not in WhatsApp.
5) The software does not allow for video calls and online meetings
Most free messaging services for business enterprises provide video conferencing, allowing you to conduct virtual meetings. Stay connected with field staff and remote teams with easy sharing of photos, videos, voice messages, locations, links, calendar dates, files and more. With paid services, one can even increase some of the functionalities depending upon your requirement.
Many of the world’s top companies and organisations are already making extensive use of collaboration tools which are specifically designed and suited for business communication. The adoption of these translates into significant benefits such as increased productivity, realised time savings and easier knowledge sharing. It is clear that the dynamic nature of these apps means that they will continue to dominate the workplace for many years to come.