How Digital Leadership Is Changing The Face Of The Social Sector
Social welfare is a field that has stood the test of time remarkably well by fairly quickly adapting to a continually changing ecosystem. Today, this noble profession is yet again confronted by a colossal change that has already left a mark on almost every walk of life – Digitization. If understood fully and implemented prudently, technology can improve the outreach and effectiveness of welfare programs, a feat that humanitarian entities have been trying to achieve for years. Read on to learn more about the areas within the social sector that are undergoing a facelift, thanks to digitization.
We live in an extraordinarily fast-paced and interconnected world. From instructing your coffee machine to begin brewing a cup of coffee even before you step into your office to attending work-related discussions remotely to communicating with co-workers without having to move an inch, everything in our lives can be done at lightning speed with the help of technology. This need for speed and connectivity is no longer restricted to high-ranking executives at corporate firms. It has penetrated other segments of society too, like the social sector. People employed in the social sector have increasingly begun using technology in many areas of their job to facilitate smoother, faster and more reliable operations. The bottom line is that caseworkers who are easily accessible are much more likely to avert sudden disastrous events that could affect the people whom they serve.
Here are some ways in which technology has positively impacted welfare organizations:
1. Opening Avenues for Long-Distance Counseling – Remote access to professional counseling services has become a reality in the reign of the world wide web. One can seek counseling for issues like alcoholism, depression, post-traumatic stress disorder, and substance abuse through mobile applications and also stay in touch with their counselors on a regular basis. Similarly, career guidance for children who live in inaccessible rural regions is now possible as a result of advanced mobile and internet technology. A variety of online mediums like email, live chat, message boards, and video conferencing has enabled caseworkers to reach out to people who would otherwise be left to fend for themselves.
2. Offering Enhanced Storage And Accessibility For Client Information – Maintaining client information in secured, cloud-based databases has become increasingly popular amongst major players in the welfare community. Such storage methods make data more accessible while cutting down the costs associated with maintenance of physical records or even server-based databases. Mobile applications that are easy to use and can be used to create document repositories are also a preferred option for caseworkers as they help in increasing efficiency.
3. Providing Options For Collaboration – Caseworkers often find themselves dealing with cases that require tight collaboration with other agencies or co-workers. For instance, when working with chronically ill patients, it is necessary to operate jointly with the Care Managers assigned to the patients. The Case Manager provides critical insights on things like allergies, vaccination schedules, medication doses, and any changes in the treatment protocol. Comparing notes, sharing views and working together to build the most optimum post-discharge care plan is possible only when both parties have access to a robust communications platform. All of this can be achieved through a web-based application or better still, a mobile app that makes it easier to work in tandem.
4. Easing Operations And Management – Digitization has made it easier for leaders who manage teams of caseworkers to delegate work and monitor progress in real time. It has also made communication with other stakeholders like government organizations and donor entities easier and more organized. Besides, mobile applications are now providing inbuilt data analytics tools that can help generate reports that can provide valuable insights concerning ongoing projects and proposals.
While a system that brings all the above-mentioned benefits to the table is worth grabbing instantly, it is also vital to remind oneself that social work is a field that demands very high privacy and security standards, especially since it deals with sensitive personal information on a regular basis. Consequently, any mobile or web-based system that is used by caseworkers should act like an impervious fortress that cannot be infiltrated by digital criminals. Products by Office Curry are a unique blend of advanced features and security measures that can be used in the gamut of activities in the social sector without the fear of being overwhelmed by complex technology or worrying about the security of client information. For more information on what Office Curry has to offer and how you can benefit from it, click here