Is Your Workplace Jammed In ‘Communication Limbo’?
This Thursday evening, one of your employees asks for a private meeting to discuss something. Before you even confirm the meeting, he tells you that he found another job and is leaving the company. Any thought why do your best employees quit their job? Is it salary or poor work environment or communication tussle among various departments and management levels? In general, people resign for better gig (and often higher pay), bad boss, not getting opportunities for growth and negative work environment. Poor communication dynamics in the workplace creates negative work environment and could be a reason for employees to quit their job.
Quitting job means that business will bleed money where the total cost of losing an employee could range from thousands of dollars to 1.5-2X the position’s annual salary. So, how do you stop the bleeding? Effective internal communication is glue that binds everyone together in an organization. It is something that keeps employees fully informed, engaged and aligned with the organization’s goal.
Challenges of effective communication in an Organizational set-up
A new report by Dynamic Signal, an Employee Communication and Engagement Platform states that poor or mismanaged workplace communication can make employees anxious, less informed and more confused. The report reveals that situation is so bad that one-third of U.S. employees are ready to quit their jobs due to ineffective communication at work.
Workplace satisfaction is directly related to employee communication and employees who miss the lines of communication can disrupt the alignment of information flow within organizational setup. These employees feel disconnected, unhappy and not valued for their work. Strategically, it will affect the employee retention, company’s productivity, and profitability.
Communication is a crucial element of the work environment and well-conceived professionally implemented communication programs can make a real difference to an organization’s success or failure. Billionaire entrepreneur Richard Branson writes,
“Communication makes the world go round. It’s not just about speaking or reading, but understanding what is being said — and in some cases what is not being said.”
Bailing out employees from ‘Communication Limbo’
So, what can be done when employees are potentially isolated from the business and they don’t have clue what is going on in their own departments?
Here are few techniques through which you can improve workplace communication:
- More timely and accurate information flow offers the less room for error and misunderstanding. Remember, keep thing is simple and do not over-communicate.
- Encourage employees to use all existing internal communication tools.
- Be clear in your own mind and what the message is. Send an agenda beforehand so employees can prepare accordingly.
- Long wait in communication delays the decision-making process and causes potential distortion of information.
- Facilitate anonymous employee opinion surveys, employees suggestions program.
- Be clear about roles and responsibilities of team members. With clear objectives, everyone knows its liability and contribution to the wider team effort.
- Provide internal communication platforms for sharing work-related information, updates, questions, ideas and concern and so on. These communication tools will help different teams and/or departments to stay in touch and reduce the need to rely on email.
- Offices with embracing open-concept layouts may improve communication and collaboration between employees. Encourage workplace relationship building, by letting employees in socializing and having an off-topic conversation.
- Cultural and language barriers can hinder the effective communication among people. Make sure to develop an inclusive work environment that enables staff to work effectively in cross-cultural situations.
- The communication training sessions can improve group interactions and collaboration. Focus on how employees are encoding, decoding, and cascading corporate messages. Serving good email etiquette and professional communication practices are keystones of strong, effective and healthy internal
- At last but not the least, give ear to what employees telling you. Ask for their opinions, and suggestions to make better decisions. This sort of involvement will prove that management respects them and their thinking. Try to recognise and reward good employee suggestions and feedback.
The way forward…
The modern companies are realising the importance of communication in the workplace, yet they still lack a strategic approach to streamline internal communication. In spite of using many communication tools and technologies, it is crucial for the leaders to select right internal communication tool that helps to exchange information in a way that’s conducive to smooth business operations. Today’s employees want to be more than just employment. There is nothing wrong with respecting and appreciating them for their unique perspectives and experiences. After all, if they will feel connected, they will put more efforts to drive the business forward.
Here we outlines 6 tips to keep your employees happy at workplace.