Redefining work? 5 Ways to Manage Mobile Workforce Communication
The traditional 9 to 5 working pattern is quickly becoming thing of past. These days business and companies are transforming the workplace by moving the job to worker instead of the worker to the job. The term ‘mobility’ has become synonymous with the productivity of the company. Workers are becoming telecommuters or home-based worker. Advanced technologies like mobile phones, the Internet, Wi-Fi have changed the way we work and communicate. The amicable and responsive mobile workforce management system can develop engaged staff and improve sales and customer service and ultimately the bottom line.
So, how to establish a successful mobile workforce environment for a mobile worker to ensure that they are able to communicate and increase productivity?
Using Unified Communications
You might have heard a lot about Unified Communications, but let’s break it down and try to understand what it means? The term signifies that you are unifying all media and communication channels that are being sent and transferred from your organization. By tracking all media streams like video conferencing, phone conferencing, instant messaging, voicemail, fax you would not miss any crucial message. Streaming all the communications will develop healthy and effective atmosphere within your organization.
A Cloud-based Solution
An on-premise PBX system keeps workers chained to their desks. Whereas, a cloud-based solution boosts productivity because it enables employees to work from anywhere, anytime. It keeps staff to stay connected. Even the communication tool like video conferencing is an excellent way to host webinars, training sessions and online meetings.
Cloud-based solutions are useful when you have an organization that has offices across the globe.
Reminders and notification
Meeting deadlines are important for organizational success. How to help an employee to complete the given task before time? Send an automated reminder. The remainder will remind the team about the upcoming task and will let you know when the task is due. You can create your own custom workflow rules that let you monitor what works and what doesn’t work and how you can improve your mobile workforce communication strategy. The automated scheduling enables the worker to accept or decline particular job hence manager can reassign the task to someone else at that very moment.
Run confirmation campaign to ensure that critical information has reached to every concerned person of the organization. Don’t get it wrong, read receipts are the great tool to put accountability and help management to know whether a certain person has seen the message or not. If the employee doesn’t take action, managers can directly reach to him and try to re-engage him to complete the task. Remember, consistent communication is key to success. Communication from top management is also crucial as employees will be more likely to participate if they know there is support from all level of management.
Feedback on current communication channels
Another key component of your communication strategy within an organization could be to know the pain points of communication tools used by your employees. Ask questions like; what is the best communication tool to reach them? Talk about the suggestion for improving current communication. It is a good idea to conduct regular team get-together to pair mobile and non-mobile worker in one system.
When you are shopping around for better internal communication tool for your business- think about your team’s interest in mind. Consider the system’s easy functionality and user-friendliness.
Paper documentation is a time-consuming task when it comes to mobile employees. Workers cannot keep all the documents with themselves while working in the field. There are also chances that documents get lost or misplaced. Consider going paperless and work with an electronic record and a digital signature that save time and environment too.
At the End…
There is no unique pattern on how to structure and schedule work for everyone. Thanks to advance technology, automation & telecommunication which have enabled managers and employers to look at workers as individual and develop a working system that is beneficial to everybody.